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FAS Support

fassupport@fsmk.org

  • Knowledge Transfer and Account Update Information
    hi all ,

    I hope this message finds you well.

    I am writing to inform you that I have completed the knowledge transfer process as required.

    Additionally, I would like to mention that I was using my personal laptop for FAS-related work. After concluding my responsibilities with FAS, I have removed all data and materials associated with FAS from my device.

    Furthermore, my personal mobile number was initially linked to the Microsoft account used for FAS operations. I have now updated the contact information and replaced it with the official FAS mobile number.

    Please let me know if any further clarification or assistance is needed from my side.



    Regards
    Rahul Reghunadh

    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 12:04 - 25 Apr 2025
  • Request for Replacement of Office Printers
    Dear Sandipan & Pinki .

    I hope this email finds you well. I would like to bring to your attention the current situation regarding the printers in our office.

    As of now, we have two printers one is HP laser jet pro and another one is EPSON_l656_series , both the printers are outdated and have ceased functioning effectively.

    Issues are listed out :

    HP Printer

    1. HP printer does not connect to few systems and system.

    2. System which are connected to the HP printer , if print is given it would not print immediately ,

    it takes much time to print . Sometime it takes more than an hour to print .

    3. The systems which ever is connects to HP printer , when there is need for the printing , i need to disable the printer and enable the printer , then the printer works with slow printing and low printing

    4. When print is given , in certain systems , the printing options [such as minimizing , printing back to back and many other ] are not available , where earlier those options were present .

    5. Printer is filled with sufficient ink, still the printing quality is low .

    6. In the middle of the printing process , it automatically pause the print, then manually need to check and resume it .



    EPSON_l656_series

    1. Epson does not connect to the researchers systems , even though it shows that it is connected but it does not give print .

    2. This printer default connects to FAS Entry network , even though manually change to the other network it wont connect .

    3. Systems also will not connect to the EPSON printer .even tried manually to connect .

    3. Printing is very slow . It takes more than an hour to print .

    5. It automatically pause and resumes the print .

    4. Quality of the printing is very low though the ink is full.

    5. even though the inq is full in the printer it pop up message as NO INQ.


    Multiple times we have sent the printer to get serviced, the person takes for the service and fix issue for the time being , and the problem persist the same .

    Despite our efforts to resolve the issues, they are no longer operational and do not meet the office's requirements. This is impacting productivity and workflow, particularly for tasks that depend on regular printing.

    Considering these circumstances, I kindly request your approval to replace the printers with updated models that can handle our needs efficiently. Please let me know if you require any additional details or recommendations regarding suitable printer models.

    Thank you for your attention to this matter. I look forward to your guidance on the next steps.


    Thanks and regards

    Vinod Kumar .



    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 07:34 - 28 Mar 2025
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  • Backup Scripts Not Working – Request for Additional Time for Troubleshooting
    Hi All,

    I wanted to inform you that the backup scripts on the server have not been working since today. I have already attempted some initial troubleshooting steps, but I haven't been able to identify the root cause of the issue yet.

    I would need some more time to investigate further. Rest assured, I will keep you updated on my progress and share any findings as soon as possible.



    Regards 
    Rahul Reghunadh 
    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 08:29 - 21 Mar 2025
  • Re: HP Printer Issue and Resolution in FAS
    Dear Rahul,

    Thanks for the update. 

    Pinki Ghosh

    On Wed, Feb 5, 2025 at 5:07 PM Systems Engineer, FAS <sys_ops@fas.org.in> wrote:
    Hi All,

    I want to inform you that we have been facing some issues with the HP printer in FAS. During my daily health checkup, I used the printer IP (192.168.1.187), but it showed as unreachable. This occurred after I performed a firmware update on the router last Friday, which changed the IP to 192.168.1.188. Once I identified the change, I conducted a test print, which was successful.

    To ensure proper functionality, I performed a factory reset on the printer to restore its default settings. After the reset, I tested printing from multiple devices in FAS, and all prints came out correctly.

    Additionally, on the old server, we had a script that restarted the printer three times daily (at 9 AM, 1 PM, and 5 PM) to ensure smooth operation. This script was not set up on the new server earlier, but I have now added it. Moving forward, the printer will restart automatically at the specified times.

    I will continue performing the daily health checkups and will keep you updated on the printer’s status. Please let me know if you notice any further issues.


    Regards

    Rahul Reghunadh



    --
    Pinki Ghosh | Manager (Accounts, HR & Admin) 
    pinki@fas.org.in | fas.org.in
    677, First Floor, 9th A Main Road, Indiranagar 1st Stage Bengaluru India 560038
    +91 (080) 40952150 | +91 (080) 25252625 | +91 9035447315
    Facebook icon  Twitter icon 
    by "Pinki Ghosh" <pinki@fas.org.in> - 11:44 - 5 Feb 2025
  • HP Printer Issue and Resolution in FAS
    Hi All,

    I want to inform you that we have been facing some issues with the HP printer in FAS. During my daily health checkup, I used the printer IP (192.168.1.187), but it showed as unreachable. This occurred after I performed a firmware update on the router last Friday, which changed the IP to 192.168.1.188. Once I identified the change, I conducted a test print, which was successful.

    To ensure proper functionality, I performed a factory reset on the printer to restore its default settings. After the reset, I tested printing from multiple devices in FAS, and all prints came out correctly.

    Additionally, on the old server, we had a script that restarted the printer three times daily (at 9 AM, 1 PM, and 5 PM) to ensure smooth operation. This script was not set up on the new server earlier, but I have now added it. Moving forward, the printer will restart automatically at the specified times.

    I will continue performing the daily health checkups and will keep you updated on the printer’s status. Please let me know if you notice any further issues.


    Regards

    Rahul Reghunadh

    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 11:39 - 5 Feb 2025
  • Audit Report
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    I conducted an audit of all the FAS systems, and here is the report. Please review it and provide your response. If I missed anything, kindly mention it.
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  • Re: Router Check-Up

    What are the numbers?.


    On Thu, 9 Jan, 2025, 11:14 Systems Engineer, FAS, <sys_ops@fas.org.in> wrote:
    Fluctuations Observed:
    The fluctuations were primarily observed in the network speed during real-time communication activities, specifically while conducting Zoom meetings. The connection exhibited variations in latency and bandwidth availability.

    Slowness Issues:
    Yes, the fluctuations led to intermittent slowness and degraded quality during Zoom calls, including delays, video freezing, and audio dropouts. This behavior was not observed during simple tasks like browsing or document downloads.
      

      

    On Thu, Jan 9, 2025 at 11:00 AM Rameez Thonnakkal <ssrameez@gmail.com> wrote:
    What is the kind of fluctuations observed. Is there any metric? Is it leading to slowness?. Is there any saturation on I/O operations. 

    On Thu, 9 Jan, 2025, 10:04 Systems Engineer, FAS, <sys_ops@fas.org.in> wrote:
    Hi Pinki and Sandipan

    I conducted a check-up on the router placed in the conference room as discussed. During the testing, I connected four different systems and performed a variety of tasks to monitor the network performance.

    I observed that:

    • The network speed remained stable during basic web browsing and general online activities.
    • However, significant fluctuations occurred when conducting Zoom meetings or other high-bandwidth tasks.

    Given these findings, I recommend that we contact the router service provider for a detailed consultation. They will be able to analyze the issue further and advise on the necessary steps to improve the network performance.


    Regards

    Rahul Reghunadh


    by Ssrameez - 06:50 - 9 Jan 2025
  • Re: Router Check-Up
    Fluctuations Observed:
    The fluctuations were primarily observed in the network speed during real-time communication activities, specifically while conducting Zoom meetings. The connection exhibited variations in latency and bandwidth availability.

    Slowness Issues:
    Yes, the fluctuations led to intermittent slowness and degraded quality during Zoom calls, including delays, video freezing, and audio dropouts. This behavior was not observed during simple tasks like browsing or document downloads.
      

      

    On Thu, Jan 9, 2025 at 11:00 AM Rameez Thonnakkal <ssrameez@gmail.com> wrote:
    What is the kind of fluctuations observed. Is there any metric? Is it leading to slowness?. Is there any saturation on I/O operations. 

    On Thu, 9 Jan, 2025, 10:04 Systems Engineer, FAS, <sys_ops@fas.org.in> wrote:
    Hi Pinki and Sandipan

    I conducted a check-up on the router placed in the conference room as discussed. During the testing, I connected four different systems and performed a variety of tasks to monitor the network performance.

    I observed that:

    • The network speed remained stable during basic web browsing and general online activities.
    • However, significant fluctuations occurred when conducting Zoom meetings or other high-bandwidth tasks.

    Given these findings, I recommend that we contact the router service provider for a detailed consultation. They will be able to analyze the issue further and advise on the necessary steps to improve the network performance.


    Regards

    Rahul Reghunadh


    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 05:44 - 9 Jan 2025
  • Re: Router Check-Up
    What is the kind of fluctuations observed. Is there any metric? Is it leading to slowness?. Is there any saturation on I/O operations. 

    On Thu, 9 Jan, 2025, 10:04 Systems Engineer, FAS, <sys_ops@fas.org.in> wrote:
    Hi Pinki and Sandipan

    I conducted a check-up on the router placed in the conference room as discussed. During the testing, I connected four different systems and performed a variety of tasks to monitor the network performance.

    I observed that:

    • The network speed remained stable during basic web browsing and general online activities.
    • However, significant fluctuations occurred when conducting Zoom meetings or other high-bandwidth tasks.

    Given these findings, I recommend that we contact the router service provider for a detailed consultation. They will be able to analyze the issue further and advise on the necessary steps to improve the network performance.


    Regards

    Rahul Reghunadh


    by Ssrameez - 05:29 - 9 Jan 2025
  • Re: Router Check-Up
    Dear Rahul,

    Thank you for your email (although we would have appreciated it better if you had provided some relevant evidence as well. That would give us a sense of the gravity of the problem). Please contact the service provider at the earliest and kindly update us, this week itself. This is a critical issue as many of our events and meetings use the Conference room facility.


    Regards,
    Sandipan


    Regards,
    Sandipan

    On Thu, Jan 9, 2025 at 10:02 AM Systems Engineer, FAS <sys_ops@fas.org.in> wrote:
    Hi Pinki and Sandipan

    I conducted a check-up on the router placed in the conference room as discussed. During the testing, I connected four different systems and performed a variety of tasks to monitor the network performance.

    I observed that:

    • The network speed remained stable during basic web browsing and general online activities.
    • However, significant fluctuations occurred when conducting Zoom meetings or other high-bandwidth tasks.

    Given these findings, I recommend that we contact the router service provider for a detailed consultation. They will be able to analyze the issue further and advise on the necessary steps to improve the network performance.


    Regards

    Rahul Reghunadh




    --


    		Sandipan Baksi
    Director    | Foundation for Agrarian Studies ​
    sandipan​@fas.org.in ​​| ​office@​​​fas.org.in    ​ ​| ​​fas.org.in​​
    +91 9833203254​ ​​| +91 (080) 25252625​
    ​​FacebookTwitterLinkedIn (Company)YouTubeInstagram


    by "Sandipan Baksi" <sandipan@fas.org.in> - 04:39 - 9 Jan 2025
  • Router Check-Up
    Hi Pinki and Sandipan

    I conducted a check-up on the router placed in the conference room as discussed. During the testing, I connected four different systems and performed a variety of tasks to monitor the network performance.

    I observed that:

    • The network speed remained stable during basic web browsing and general online activities.
    • However, significant fluctuations occurred when conducting Zoom meetings or other high-bandwidth tasks.

    Given these findings, I recommend that we contact the router service provider for a detailed consultation. They will be able to analyze the issue further and advise on the necessary steps to improve the network performance.


    Regards

    Rahul Reghunadh


    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 04:34 - 9 Jan 2025
  • Leave Request
    Hi Pinki

    I need to travel to my native place due to some urgent family issues. I tried my best to avoid this, but the situation requires my presence. I will return on 8th January.

    Thank you for your understanding.


    Regards 
    Rahul Reghunadh 
    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 12:54 - 5 Jan 2025
  • Re: Optimization Plan Draft for Review
    Let's have a call with Arindam once he is available.

    Rahul: Please coordinate the meeting, it can be done online as well.


    On 30 December 2024 9:44:49 am IST, "Systems Engineer, FAS" <sys_ops@fas.org.in> wrote:
    Hi All,

    Please find attached the draft of the optimization plan I have created for the server.

    I would appreciate your review and feedback at your earliest convenience. Let me know if you have any questions or require further details. 

    Regards
    Rahul Reghunadh
    Regards
    shijil
    by "shijil" <shijil@fsmk.org> - 05:29 - 30 Dec 2024
  • Optimization Plan Draft for Review
    Hi All,

    Please find attached the draft of the optimization plan I have created for the server.

    I would appreciate your review and feedback at your earliest convenience. Let me know if you have any questions or require further details. 

    Regards
    Rahul Reghunadh
    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 04:14 - 30 Dec 2024

    1 attachments 1 attachments

    Optimization Plan.pdf
  • Meeting Minutes – 6th December 2024
    Hi All,

    Thank you for attending the meeting today. Below are the key points discussed and decisions made:

    Decisions Made:

    1. FSMK will demonstrate the ODOO ERP system to FAS.
    2. Webmin will be set up on the DR server.
    2. The focus will be on backup optimization.
    3. The "oldshare" folder will be sanitized and moved to an external SSD.
    4. Validation of the migration process is prioritized.

    These decisions will be the priority for this month.

    Additional Tasks Assigned:

    1. Optimize the audit of laptops.
    2. Set up a new server monitoring system.

    Regards
    Rahul Reghunadh
    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 05:25 - 11 Dec 2024
  • Syncthing Installation and Setup Update
    Hi All

    I would like to update you on the progress of Syncthing installation and setup:

    1. Syncthing has been successfully installed and configured on seven systems.
    2. It still needs to be installed and set up on the systems of Tapas, Arindam, and Uthkarsh.
    3. On Pinki's system, Syncthing is currently not working due to a missing dependency that needs to be addressed.

    regards
    Rahul Reghunadh
    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 02:19 - 18 Nov 2024
  • Update on server
    Hi All,

    I wanted to inform you that we are currently experiencing issues with Syncthing on the server. At this time, it is not functioning properly, and we need some additional time to investigate the cause of the problem.

    I am working to identify the root of the issue and will keep you updated.

    Regards 
    Rahul Reghunadh 

    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 01:34 - 8 Nov 2024
  • Update on Server Migration Progress
    Hi All

    I’m pleased to inform you that the shared folder and phpMyAdmin are now fully operational on the new server. Currently, I am in the process of setting up Syncthing to ensure efficient synchronization across our systems.

    Barring any unforeseen issues, I expect the migration to be fully completed by the end of this week. I will provide another update once everything is finalized and tested.


    Regards

    Rahul Reghunadh

    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 12:04 - 4 Nov 2024