FAS Support

I hope this email finds you well. I would like to bring to your attention the current situation regarding the printers in our office.

As of now, we have two printers one is HP laser jet pro and another one is EPSON_l656_series , both the printers are outdated and have ceased functioning effectively.

Issues are listed out :

HP Printer

1. HP printer does not connect to few systems and system.

2. System which are connected to the HP printer , if print is given it would not print immediately ,

it takes much time to print . Sometime it takes more than an hour to print .

3. The systems which ever is connects to HP printer , when there is need for the printing , i need to disable the printer and enable the printer , then the printer works with slow printing and low printing

4. When print is given , in certain systems , the printing options [such as minimizing , printing back to back and many other ] are not available , where earlier those options were present .

5. Printer is filled with sufficient ink, still the printing quality is low .

6. In the middle of the printing process , it automatically pause the print, then manually need to check and resume it .

EPSON_l656_series

1. Epson does not connect to the researchers systems , even though it shows that it is connected but it does not give print .

2. This printer default connects to FAS Entry network , even though manually change to the other network it wont connect .

3. Systems also will not connect to the EPSON printer .even tried manually to connect .

3. Printing is very slow . It takes more than an hour to print .

5. It automatically pause and resumes the print .

4. Quality of the printing is very low though the ink is full.

5. even though the inq is full in the printer it pop up message as NO INQ.

Multiple times we have sent the printer to get serviced, the person takes for the service and fix issue for the time being , and the problem persist the same .

Despite our efforts to resolve the issues, they are no longer operational and do not meet the office's requirements. This is impacting productivity and workflow, particularly for tasks that depend on regular printing.

Considering these circumstances, I kindly request your approval to replace the printers with updated models that can handle our needs efficiently. Please let me know if you require any additional details or recommendations regarding suitable printer models.

Thank you for your attention to this matter. I look forward to your guidance on the next steps.

Thanks and regards

Vinod Kumar .