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Re: HP Printer Issue and Resolution in FAS

Dear Rahul,

Thanks for the update. 

Pinki Ghosh

On Wed, Feb 5, 2025 at 5:07 PM Systems Engineer, FAS <sys_ops@fas.org.in> wrote:
Hi All,

I want to inform you that we have been facing some issues with the HP printer in FAS. During my daily health checkup, I used the printer IP (192.168.1.187), but it showed as unreachable. This occurred after I performed a firmware update on the router last Friday, which changed the IP to 192.168.1.188. Once I identified the change, I conducted a test print, which was successful.

To ensure proper functionality, I performed a factory reset on the printer to restore its default settings. After the reset, I tested printing from multiple devices in FAS, and all prints came out correctly.

Additionally, on the old server, we had a script that restarted the printer three times daily (at 9 AM, 1 PM, and 5 PM) to ensure smooth operation. This script was not set up on the new server earlier, but I have now added it. Moving forward, the printer will restart automatically at the specified times.

I will continue performing the daily health checkups and will keep you updated on the printer’s status. Please let me know if you notice any further issues.


Regards

Rahul Reghunadh



--
Pinki Ghosh | Manager (Accounts, HR & Admin) 
pinki@fas.org.in | fas.org.in
677, First Floor, 9th A Main Road, Indiranagar 1st Stage Bengaluru India 560038
+91 (080) 40952150 | +91 (080) 25252625 | +91 9035447315
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by "Pinki Ghosh" <pinki@fas.org.in> - 11:44 - 5 Feb 2025

Reference

  • HP Printer Issue and Resolution in FAS
    Hi All,

    I want to inform you that we have been facing some issues with the HP printer in FAS. During my daily health checkup, I used the printer IP (192.168.1.187), but it showed as unreachable. This occurred after I performed a firmware update on the router last Friday, which changed the IP to 192.168.1.188. Once I identified the change, I conducted a test print, which was successful.

    To ensure proper functionality, I performed a factory reset on the printer to restore its default settings. After the reset, I tested printing from multiple devices in FAS, and all prints came out correctly.

    Additionally, on the old server, we had a script that restarted the printer three times daily (at 9 AM, 1 PM, and 5 PM) to ensure smooth operation. This script was not set up on the new server earlier, but I have now added it. Moving forward, the printer will restart automatically at the specified times.

    I will continue performing the daily health checkups and will keep you updated on the printer’s status. Please let me know if you notice any further issues.


    Regards

    Rahul Reghunadh

    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 11:39 - 5 Feb 2025