FAS Support

Dear Rahul,

Please be noted that there won't be any warranty extension possible on any of the components used to build the PC.

Our service charges for any breakdown calls would be Rs.750+GST per instance post supply of the PC.

With Warm Regards
Nandeesh
Sterling Infotech
#47, 1St Floor, CMH Road,
Indiranagar, Bangalore-560038
Cell: 9845171376
Ph: 080-41269596
Email: sterlinginfotech@gmail.com, sales@sterlinginfotech.in

On Thu, Sep 5, 2024 at 10:28 AM Nandeesh M <sterlinginfotech@gmail.com> wrote:

Hi Rahul,
Below mentioned are the answers to your queries.

1. We will provide support during the warranty period of the components used.  But there will be charges for the service.

2. We will not take responsibility for the data loss, you need to have a setup to take data backup in regular intervals.  But we can assist in getting the data back.

3. Yearly Annual Service contract is optional, not mandatory.  If opted, we will not charge for warranty claims during the warranty period.  And if not opted, we will charge for the diagnosis and replacement process of the components during warranty.

4. We will continue to provide support even after warranty period on chargeable basis.

With Warm Regards
Nandeesh
Sterling Infotech
#47, 1St Floor, CMH Road,
Indiranagar, Bangalore-560038
Cell: 9845171376
Ph: 080-41269596
Email: sterlinginfotech@gmail.com, sales@sterlinginfotech.in

On Tue, Sep 3, 2024 at 8:16 PM Systems Engineer, FAS <sys_ops@fas.org.in> wrote:

Hi All,

I'm looping in the vendor in this email. Nadheesh, please provide clarification for the query regarding the maintenance and warranty of the desktop components for the new server that Arindam has raised.

I will attach the latest quotation for the new server to this email. Please review it once.

On Tue, Aug 27, 2024 at 11:14 PM Arindam Das <arindam@fas.org.in> wrote:

Dear Rahul,

Thank you for your email.

We have reviewed your recommendation. By comparison, we understand that you are recommending an AMD-assembled machine for our main server. We are fine with this. However, we have some questions.

1. Each component of the assembled machine has a specific warranty period. Will the vendor handle the replacement or repair if any issues arise within the warranty period?

2. In case of a failure of any component within the warranty period, who will be responsible for restoring the data or operating system on the new server? 

3. The quotation includes a "Yearly Annual Service Contract" costing Rs. 3540 (including taxes). Does this mean the vendor will provide service if there are any hardware issues? Is the annual service contract necessary?

4. Since all components come with a 2 to 3-year warranty, who will provide support once the warranty period ends?

I am sorry if some of these questions are basic, but clarification would be helpful. If you have any questions, let us discuss them tomorrow morning. We can discuss these points in detail.

Regards

Arindam Das

On Sat, Aug 24, 2024 at 11:02 PM Systems Engineer, FAS <sys_ops@fas.org.in> wrote:

Hi All,

I’m writing to provide you with a comparison document for the new server machine purchase. The document outlines the key differences and advantages between the options we’re considering.

Please find the document attached for your review. If you have any questions or need further clarification, feel free to reach out.

Regards

Rahul Reghunadh

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Arindam Das arindam@fas.org.in +91-8904388057 Foundation for Agrarian Studies 677, First Floor, 9th A Main Road, Indiranagar 1st Stage, Bangalore, 560038, India