FAS Support

Dear Rahul,

Thank you for your email.

We have reviewed your recommendation. By comparison, we understand that you are recommending an AMD-assembled machine for our main server. We are fine with this. However, we have some questions.

1. Each component of the assembled machine has a specific warranty period. Will the vendor handle the replacement or repair if any issues arise within the warranty period?

2. In case of a failure of any component within the warranty period, who will be responsible for restoring the data or operating system on the new server? 

3. The quotation includes a "Yearly Annual Service Contract" costing Rs. 3540 (including taxes). Does this mean the vendor will provide service if there are any hardware issues? Is the annual service contract necessary?

4. Since all components come with a 2 to 3-year warranty, who will provide support once the warranty period ends?

I am sorry if some of these questions are basic, but clarification would be helpful. If you have any questions, let us discuss them tomorrow morning. We can discuss these points in detail.

Regards

Arindam Das

On Sat, Aug 24, 2024 at 11:02 PM Systems Engineer, FAS <sys_ops@fas.org.in> wrote:

Hi All,

I’m writing to provide you with a comparison document for the new server machine purchase. The document outlines the key differences and advantages between the options we’re considering.

Please find the document attached for your review. If you have any questions or need further clarification, feel free to reach out.

Regards

Rahul Reghunadh

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Arindam Das arindam@fas.org.in +91-8904388057 Foundation for Agrarian Studies 677, First Floor, 9th A Main Road, Indiranagar 1st Stage, Bangalore, 560038, India