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FAS Support

fassupport@fsmk.org

  • Knowledge Transfer and Account Update Information
    hi all ,

    I hope this message finds you well.

    I am writing to inform you that I have completed the knowledge transfer process as required.

    Additionally, I would like to mention that I was using my personal laptop for FAS-related work. After concluding my responsibilities with FAS, I have removed all data and materials associated with FAS from my device.

    Furthermore, my personal mobile number was initially linked to the Microsoft account used for FAS operations. I have now updated the contact information and replaced it with the official FAS mobile number.

    Please let me know if any further clarification or assistance is needed from my side.



    Regards
    Rahul Reghunadh

    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 12:04 - 25 Apr 2025
  • Request for Replacement of Office Printers
    Dear Sandipan & Pinki .

    I hope this email finds you well. I would like to bring to your attention the current situation regarding the printers in our office.

    As of now, we have two printers one is HP laser jet pro and another one is EPSON_l656_series , both the printers are outdated and have ceased functioning effectively.

    Issues are listed out :

    HP Printer

    1. HP printer does not connect to few systems and system.

    2. System which are connected to the HP printer , if print is given it would not print immediately ,

    it takes much time to print . Sometime it takes more than an hour to print .

    3. The systems which ever is connects to HP printer , when there is need for the printing , i need to disable the printer and enable the printer , then the printer works with slow printing and low printing

    4. When print is given , in certain systems , the printing options [such as minimizing , printing back to back and many other ] are not available , where earlier those options were present .

    5. Printer is filled with sufficient ink, still the printing quality is low .

    6. In the middle of the printing process , it automatically pause the print, then manually need to check and resume it .



    EPSON_l656_series

    1. Epson does not connect to the researchers systems , even though it shows that it is connected but it does not give print .

    2. This printer default connects to FAS Entry network , even though manually change to the other network it wont connect .

    3. Systems also will not connect to the EPSON printer .even tried manually to connect .

    3. Printing is very slow . It takes more than an hour to print .

    5. It automatically pause and resumes the print .

    4. Quality of the printing is very low though the ink is full.

    5. even though the inq is full in the printer it pop up message as NO INQ.


    Multiple times we have sent the printer to get serviced, the person takes for the service and fix issue for the time being , and the problem persist the same .

    Despite our efforts to resolve the issues, they are no longer operational and do not meet the office's requirements. This is impacting productivity and workflow, particularly for tasks that depend on regular printing.

    Considering these circumstances, I kindly request your approval to replace the printers with updated models that can handle our needs efficiently. Please let me know if you require any additional details or recommendations regarding suitable printer models.

    Thank you for your attention to this matter. I look forward to your guidance on the next steps.


    Thanks and regards

    Vinod Kumar .



    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 07:34 - 28 Mar 2025
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  • Backup Scripts Not Working – Request for Additional Time for Troubleshooting
    Hi All,

    I wanted to inform you that the backup scripts on the server have not been working since today. I have already attempted some initial troubleshooting steps, but I haven't been able to identify the root cause of the issue yet.

    I would need some more time to investigate further. Rest assured, I will keep you updated on my progress and share any findings as soon as possible.



    Regards 
    Rahul Reghunadh 
    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 08:29 - 21 Mar 2025
  • HP Printer Issue and Resolution in FAS
    Hi All,

    I want to inform you that we have been facing some issues with the HP printer in FAS. During my daily health checkup, I used the printer IP (192.168.1.187), but it showed as unreachable. This occurred after I performed a firmware update on the router last Friday, which changed the IP to 192.168.1.188. Once I identified the change, I conducted a test print, which was successful.

    To ensure proper functionality, I performed a factory reset on the printer to restore its default settings. After the reset, I tested printing from multiple devices in FAS, and all prints came out correctly.

    Additionally, on the old server, we had a script that restarted the printer three times daily (at 9 AM, 1 PM, and 5 PM) to ensure smooth operation. This script was not set up on the new server earlier, but I have now added it. Moving forward, the printer will restart automatically at the specified times.

    I will continue performing the daily health checkups and will keep you updated on the printer’s status. Please let me know if you notice any further issues.


    Regards

    Rahul Reghunadh

    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 11:39 - 5 Feb 2025

    1 replies 1 replies

    • Re: HP Printer Issue and Resolution in FAS
      Dear Rahul,

      Thanks for the update. 

      Pinki Ghosh

      On Wed, Feb 5, 2025 at 5:07 PM Systems Engineer, FAS <sys_ops@fas.org.in> wrote:
      Hi All,

      I want to inform you that we have been facing some issues with the HP printer in FAS. During my daily health checkup, I used the printer IP (192.168.1.187), but it showed as unreachable. This occurred after I performed a firmware update on the router last Friday, which changed the IP to 192.168.1.188. Once I identified the change, I conducted a test print, which was successful.

      To ensure proper functionality, I performed a factory reset on the printer to restore its default settings. After the reset, I tested printing from multiple devices in FAS, and all prints came out correctly.

      Additionally, on the old server, we had a script that restarted the printer three times daily (at 9 AM, 1 PM, and 5 PM) to ensure smooth operation. This script was not set up on the new server earlier, but I have now added it. Moving forward, the printer will restart automatically at the specified times.

      I will continue performing the daily health checkups and will keep you updated on the printer’s status. Please let me know if you notice any further issues.


      Regards

      Rahul Reghunadh



      --
      Pinki Ghosh | Manager (Accounts, HR & Admin) 
      pinki@fas.org.in | fas.org.in
      677, First Floor, 9th A Main Road, Indiranagar 1st Stage Bengaluru India 560038
      +91 (080) 40952150 | +91 (080) 25252625 | +91 9035447315
      Facebook icon  Twitter icon 
      by "Pinki Ghosh" <pinki@fas.org.in> - 11:44 - 5 Feb 2025
  • Audit Report
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  • Spreadsheet shared with you: "Audit Report"
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    I conducted an audit of all the FAS systems, and here is the report. Please review it and provide your response. If I missed anything, kindly mention it.
    Audit Report

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  • Router Check-Up
    Hi Pinki and Sandipan

    I conducted a check-up on the router placed in the conference room as discussed. During the testing, I connected four different systems and performed a variety of tasks to monitor the network performance.

    I observed that:

    • The network speed remained stable during basic web browsing and general online activities.
    • However, significant fluctuations occurred when conducting Zoom meetings or other high-bandwidth tasks.

    Given these findings, I recommend that we contact the router service provider for a detailed consultation. They will be able to analyze the issue further and advise on the necessary steps to improve the network performance.


    Regards

    Rahul Reghunadh


    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 04:34 - 9 Jan 2025

    2 replies 2 replies

    • Re: Router Check-Up
      What is the kind of fluctuations observed. Is there any metric? Is it leading to slowness?. Is there any saturation on I/O operations. 

      On Thu, 9 Jan, 2025, 10:04 Systems Engineer, FAS, <sys_ops@fas.org.in> wrote:
      Hi Pinki and Sandipan

      I conducted a check-up on the router placed in the conference room as discussed. During the testing, I connected four different systems and performed a variety of tasks to monitor the network performance.

      I observed that:

      • The network speed remained stable during basic web browsing and general online activities.
      • However, significant fluctuations occurred when conducting Zoom meetings or other high-bandwidth tasks.

      Given these findings, I recommend that we contact the router service provider for a detailed consultation. They will be able to analyze the issue further and advise on the necessary steps to improve the network performance.


      Regards

      Rahul Reghunadh


      by Ssrameez - 05:29 - 9 Jan 2025

      1 replies 1 replies

      • Re: Router Check-Up
        Fluctuations Observed:
        The fluctuations were primarily observed in the network speed during real-time communication activities, specifically while conducting Zoom meetings. The connection exhibited variations in latency and bandwidth availability.

        Slowness Issues:
        Yes, the fluctuations led to intermittent slowness and degraded quality during Zoom calls, including delays, video freezing, and audio dropouts. This behavior was not observed during simple tasks like browsing or document downloads.
          

          

        On Thu, Jan 9, 2025 at 11:00 AM Rameez Thonnakkal <ssrameez@gmail.com> wrote:
        What is the kind of fluctuations observed. Is there any metric? Is it leading to slowness?. Is there any saturation on I/O operations. 

        On Thu, 9 Jan, 2025, 10:04 Systems Engineer, FAS, <sys_ops@fas.org.in> wrote:
        Hi Pinki and Sandipan

        I conducted a check-up on the router placed in the conference room as discussed. During the testing, I connected four different systems and performed a variety of tasks to monitor the network performance.

        I observed that:

        • The network speed remained stable during basic web browsing and general online activities.
        • However, significant fluctuations occurred when conducting Zoom meetings or other high-bandwidth tasks.

        Given these findings, I recommend that we contact the router service provider for a detailed consultation. They will be able to analyze the issue further and advise on the necessary steps to improve the network performance.


        Regards

        Rahul Reghunadh


        by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 05:44 - 9 Jan 2025

        1 replies 1 replies

        • Re: Router Check-Up

          What are the numbers?.


          On Thu, 9 Jan, 2025, 11:14 Systems Engineer, FAS, <sys_ops@fas.org.in> wrote:
          Fluctuations Observed:
          The fluctuations were primarily observed in the network speed during real-time communication activities, specifically while conducting Zoom meetings. The connection exhibited variations in latency and bandwidth availability.

          Slowness Issues:
          Yes, the fluctuations led to intermittent slowness and degraded quality during Zoom calls, including delays, video freezing, and audio dropouts. This behavior was not observed during simple tasks like browsing or document downloads.
            

            

          On Thu, Jan 9, 2025 at 11:00 AM Rameez Thonnakkal <ssrameez@gmail.com> wrote:
          What is the kind of fluctuations observed. Is there any metric? Is it leading to slowness?. Is there any saturation on I/O operations. 

          On Thu, 9 Jan, 2025, 10:04 Systems Engineer, FAS, <sys_ops@fas.org.in> wrote:
          Hi Pinki and Sandipan

          I conducted a check-up on the router placed in the conference room as discussed. During the testing, I connected four different systems and performed a variety of tasks to monitor the network performance.

          I observed that:

          • The network speed remained stable during basic web browsing and general online activities.
          • However, significant fluctuations occurred when conducting Zoom meetings or other high-bandwidth tasks.

          Given these findings, I recommend that we contact the router service provider for a detailed consultation. They will be able to analyze the issue further and advise on the necessary steps to improve the network performance.


          Regards

          Rahul Reghunadh


          by Ssrameez - 06:50 - 9 Jan 2025
    • Re: Router Check-Up
      Dear Rahul,

      Thank you for your email (although we would have appreciated it better if you had provided some relevant evidence as well. That would give us a sense of the gravity of the problem). Please contact the service provider at the earliest and kindly update us, this week itself. This is a critical issue as many of our events and meetings use the Conference room facility.


      Regards,
      Sandipan


      Regards,
      Sandipan

      On Thu, Jan 9, 2025 at 10:02 AM Systems Engineer, FAS <sys_ops@fas.org.in> wrote:
      Hi Pinki and Sandipan

      I conducted a check-up on the router placed in the conference room as discussed. During the testing, I connected four different systems and performed a variety of tasks to monitor the network performance.

      I observed that:

      • The network speed remained stable during basic web browsing and general online activities.
      • However, significant fluctuations occurred when conducting Zoom meetings or other high-bandwidth tasks.

      Given these findings, I recommend that we contact the router service provider for a detailed consultation. They will be able to analyze the issue further and advise on the necessary steps to improve the network performance.


      Regards

      Rahul Reghunadh




      --


      		Sandipan Baksi
      Director      | Foundation for Agrarian Studies ​
      sandipan​@fas.org.in ​​| ​office@​​​fas.org.in      ​ ​| ​​fas.org.in​​
      +91 9833203254​ ​​| +91 (080) 25252625​
      ​​FacebookTwitterLinkedIn (Company)YouTubeInstagram


      by "Sandipan Baksi" <sandipan@fas.org.in> - 04:39 - 9 Jan 2025
  • Leave Request
    Hi Pinki

    I need to travel to my native place due to some urgent family issues. I tried my best to avoid this, but the situation requires my presence. I will return on 8th January.

    Thank you for your understanding.


    Regards 
    Rahul Reghunadh 
    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 12:54 - 5 Jan 2025
  • Optimization Plan Draft for Review
    Hi All,

    Please find attached the draft of the optimization plan I have created for the server.

    I would appreciate your review and feedback at your earliest convenience. Let me know if you have any questions or require further details. 

    Regards
    Rahul Reghunadh
    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 04:14 - 30 Dec 2024

    1 attachments 1 attachments

    Optimization Plan.pdf

    1 replies 1 replies

    • Re: Optimization Plan Draft for Review
      Let's have a call with Arindam once he is available.

      Rahul: Please coordinate the meeting, it can be done online as well.


      On 30 December 2024 9:44:49 am IST, "Systems Engineer, FAS" <sys_ops@fas.org.in> wrote:
      Hi All,

      Please find attached the draft of the optimization plan I have created for the server.

      I would appreciate your review and feedback at your earliest convenience. Let me know if you have any questions or require further details. 

      Regards
      Rahul Reghunadh
      Regards
      shijil
      by "shijil" <shijil@fsmk.org> - 05:29 - 30 Dec 2024
  • Meeting Minutes – 6th December 2024
    Hi All,

    Thank you for attending the meeting today. Below are the key points discussed and decisions made:

    Decisions Made:

    1. FSMK will demonstrate the ODOO ERP system to FAS.
    2. Webmin will be set up on the DR server.
    2. The focus will be on backup optimization.
    3. The "oldshare" folder will be sanitized and moved to an external SSD.
    4. Validation of the migration process is prioritized.

    These decisions will be the priority for this month.

    Additional Tasks Assigned:

    1. Optimize the audit of laptops.
    2. Set up a new server monitoring system.

    Regards
    Rahul Reghunadh
    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 05:25 - 11 Dec 2024
  • Syncthing Installation and Setup Update
    Hi All

    I would like to update you on the progress of Syncthing installation and setup:

    1. Syncthing has been successfully installed and configured on seven systems.
    2. It still needs to be installed and set up on the systems of Tapas, Arindam, and Uthkarsh.
    3. On Pinki's system, Syncthing is currently not working due to a missing dependency that needs to be addressed.

    regards
    Rahul Reghunadh
    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 02:19 - 18 Nov 2024
  • Update on server
    Hi All,

    I wanted to inform you that we are currently experiencing issues with Syncthing on the server. At this time, it is not functioning properly, and we need some additional time to investigate the cause of the problem.

    I am working to identify the root of the issue and will keep you updated.

    Regards 
    Rahul Reghunadh 

    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 01:34 - 8 Nov 2024
  • Update on Server Migration Progress
    Hi All

    I’m pleased to inform you that the shared folder and phpMyAdmin are now fully operational on the new server. Currently, I am in the process of setting up Syncthing to ensure efficient synchronization across our systems.

    Barring any unforeseen issues, I expect the migration to be fully completed by the end of this week. I will provide another update once everything is finalized and tested.


    Regards

    Rahul Reghunadh

    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 12:04 - 4 Nov 2024
  • Successful Installation of phpMyAdmin and Database Migration
    Hi All

    I am writing to inform you that the installation of phpMyAdmin has been successfully completed, and the migration of the database to the new server is now finalized. The system is functioning as expected, and the database is fully operational on the new server.

    Regards
    Rahul Reghunadh
    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 02:04 - 23 Oct 2024

    1 replies 1 replies

  • Update on Data Migration and Current Setup Progress
    Hi All

    I am pleased to inform you that all data migration from the old server has been successfully completed. Currently, I am in the process of setting up phpMyAdmin for the new database, which I am prioritizing.

    However, I have encountered a few issues during the phpMyAdmin setup, which I am working on resolving. Once I have figured out a solution, I will provide an update.

    Additionally, I will begin setting up Syncthing after the database setup is finalized.


    regards

    Rahul Reghunadh

    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 02:44 - 22 Oct 2024
  • Completion of Oldshare and Share Folder Migration
    Hi All,

    I want to inform you that the Oldshare and Share folders migration has been completed. The Share folder will be fully operational on the new server by tomorrow.

    regards 
    Rahul Reghunadh
    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 11:54 - 16 Oct 2024
  • Update on Personal Situation and Work Resumption
    Hi Pinki 

    I hope this email finds you well. I wanted to inform you that my father's condition is not improving, and his wound is not healing due to his diabetes. As a result, I have been attending to him during this time.

    However, I plan to return on Wednesday, and I will resume my work from that day.

    Regards 
    Rahul Reghunadh 

    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 08:19 - 13 Oct 2024
  • *****SPAM***** (7.8) LeadsBox.biz Shutting Down 
    Spam detection software, running on the system "scw-condescending-curran",
has identified this incoming email as possible spam.  The original
message has been attached to this so you can view it or label
similar future email.  If you have any questions, see
@@CONTACT_ADDRESS@@ for details.

Content preview:  Hi! It is with sad regret to inform you that LeadsBox.biz
  is shutting down. We have made all our databases available to the public. 

Content analysis details:   (7.8 points, 3.0 required)

 pts rule name              description
---- ---------------------- --------------------------------------------------
 0.0 URIBL_BLOCKED          ADMINISTRATOR NOTICE: The query to URIBL was
                            blocked.  See
                            http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block
                             for more information.
                            [URIs: leadsbox.biz]
 1.2 RCVD_IN_BL_SPAMCOP_NET RBL: Received via a relay in
                            bl.spamcop.net
              [Blocked - see <https://www.spamcop.net/bl.shtml?46.29.235.177>]
 2.5 URIBL_DBL_SPAM         Contains a spam URL listed in the Spamhaus DBL
                            blocklist
                            [URIs: leadswoman.biz]
-0.0 SPF_PASS               SPF: sender matches SPF record
-0.0 SPF_HELO_PASS          SPF: HELO matches SPF record
 0.1 MIME_HTML_ONLY         BODY: Message only has text/html MIME parts
 0.0 HTML_MESSAGE           BODY: HTML included in message
-0.1 DKIM_VALID_AU          Message has a valid DKIM or DK signature from
                            author's domain
-0.1 DKIM_VALID             Message has at least one valid DKIM or DK signature
 0.1 DKIM_SIGNED            Message has a DKIM or DK signature, not necessarily
                            valid
-0.1 DKIM_VALID_EF          Message has a valid DKIM or DK signature from
                            envelope-from domain
 3.6 RCVD_IN_PBL            RBL: Received via a relay in Spamhaus PBL
                            [46.29.235.177 listed in zen.spamhaus.org]
 3.6 RCVD_IN_SBL_CSS        RBL: Received via a relay in Spamhaus SBL-CSS
 0.1 URIBL_CSS_A            Contains URL's A record listed in the Spamhaus CSS
                            blocklist
                            [URIs: leadswoman.biz]
-2.0 RCVD_IN_VALIDITY_SAFE  RBL: Sender in Validity Safe - Contact
                            certification@validity.com
[Excessive Number of Queries | <https://knowledge.validity.com/hc/en-us/articles/20961730681243>]
-3.0 RCVD_IN_VALIDITY_CERTIFIED RBL: Sender in Validity Certification
                             - Contact certification@validity.com
 1.3 RCVD_IN_VALIDITY_RPBL  RBL: Relay in Validity RPBL,
                            https://senderscore.org/blocklistlookup/
                            [46.29.235.177 listed in bl.score.senderscore.com]
 0.6 HTML_MIME_NO_HTML_TAG  HTML-only message, but there is no HTML
                            tag

The original message was not completely plain text, and may be unsafe to
open with some email clients; in particular, it may contain a virus,
or confirm that your address can receive spam.  If you wish to view
it, it may be safer to save it to a file and open it with an editor.
    Hi!

    It is with sad regret to inform you that LeadsBox.biz is shutting down.

    We have made all our databases available to the public.

    25 Million Companies!
    527 Million People!
    145 Countries!
    Come visit us on LeadsBox.biz

    Come get your data
    LeadsBox.biz
    by "James Cooper" <james@leadswoman.biz> - 07:34 - 7 Oct 2024

    1 attachments 1 attachments

    attachment
  • Server Migration
    Hi all

    The SQL database migration has been successfully completed. Following this, I have started the process of migrating the shared folder as planned. I will let you know the progress and let you know once this task is finalized.

    Regards
    Rahul Reghunadh
    by "Systems Engineer, FAS" <sys_ops@fas.org.in> - 12:04 - 4 Oct 2024